Customer Service-Call Center/Medical Reception-Records/Data Entry

Kadrena L.Sheard 
k_sheard25@yahoo.com 
(209) 405-7276 

Objective : 
To obtain a challenging and rewarding position, and have the opportunity to learn a new trade and be a reliable asset to the company that employs me. 

WORK EXPERIENCE 

Stanford Health Care Palo Alto, Ca
Medical Records Specialist
April 2015- September2015 
Duties: 
-Maintained client confidentiality at all times. 
-Ensured any release of information requests were HIPAA compliant. 
-Maintained all medical records information, both in paper files in the file room as well as on the electronic filing system. 

Stanford Health Care - Palo Alto Ca, 
Front Desk Medical Receptionist 
August 2014- April 2015
Duties: 
-Schedule and confirm patient appointments -Check-in patients, collecting all personal, medical, and insurance information. -Input all patient information into computer database and file confidentially. 
-Provide secretarial services such as copying, faxing, filing, sorting mail, etc. 
-Track inventory of office and medical supplies, and place orders when necessary. 
-Receive deliveries and put away all supplies in appropriate places.

US Foods- Livermore, Ca 
Customer Service /Purchasing Clerk 
November 2012- August 2014
Duties: 
-Assist purchase managers in making purchases 
-Ensure about the cost, quality and availability of product before purchasing -Maintain and update all sales and purchasing reports for forecasting and cost tracking 
-Provide administrative support to the purchase department 
-Select and send products to consumer testing laboratories 
-Track the status of products submitted for testing and maintain reports 
-Evaluate purchase orders and find ways for cost cutting 
-Coordinate with account department for invoice processing 
-Update concerned department about procurement of materials 
-Help in daily office routine such as filling, answering phones, operating fax and photocopying machines 

Iron Mountain -Livermore,CA 
Record Management /Imaging Production Specialist 
April 2011 to December 2012
Duties: 
-Sorting and/or preparing hard copy records for scanning document preparation. 
-Scan hardcopy files to electronic images. Assuring a quality image 
-Follow production procedures and completing internal documentation & tracking 
-Heavy volume data entry of information into databases. 
-Move boxes of paper that may weigh up 50 pounds. 
-Other duties, as specified by Supervisor/Manager. 


Crisp Learning Corp - Mountain View, CA 
Customer Service Rep / Order Entry 
November 2009 to February 2011
Duties: 
-Processed product orders from customers -Responded to customer inquiries about products 
-Assisted in billing and invoicing. 
-Data Entry 

Washington Mutual Bank (Chase) Stockton, CA Customer Service (Call Center)/Fraud Investigator
November 2005 to September 2009 
Duties: 
- Answered 100 plus inbound calls. 
-Professionally handle irate customers 
- Identified, investigated, and resolve member's concerns. As well as process and complete member transactions 
-Provided quick and accurate analysis of alerts and/or claims to mitigate fraud losses 
-Documented all notes required in the appropriate system 

EDUCATION:
San Joaquin Delta College June 2013 - Present
GED Redwood Community School August 1998 to June 1999 

ADDITIONAL INFORMATION KEY QUALIFICATIONS 
Customer service professional offering years of diversified experience. 
Excellent communication and problem solving skills. 
Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectation. 

SUMMARY OF SKILLS:
Fast Learner, Team Player, Excellent Customer Service, Telephone Communication, Goal Oriented Microsoft, Office, Excel

  • ID#: 91928
  • Location: Stockton, CA , 95206

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!