Call Center/Customer Service
JEANETTE LEE9609 Hickock Ave, Stockton, CA 95209 | (C) 2099222707 | email@example.com
Professional SummaryExcellent communicator with 10 years in a demanding call center environment as a Customer Service Representative.SkillsQuick learnerCreative problem solverExceptional communication skillsMS Windows proficientWork HistoryReceptionist 11/2012 to 06/2013Community Partnership for Families of San Joaquin – Stockton, CA
Reviewing files and records to answer requests for informationMaintaining the filing systems photocopying, scanning and faxing Compiling records of office activities.Described product to customers and accurately explained details and care of merchandise.Greeted customers entering the store to ascertain what each customer wanted or needed.Politely assisted customers in person and via telephone.Customer Service Representative 02/2010 to 10/2011Adecco Staffing – Concord, CASet up and explained new membership contracts.Built long-term customer relationships and advised customers on purchases and promotions.Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently.Answered product questions with up-to-date knowledge of sales and store promotions.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problemson the spot.Customer Service/ Call Center 09/2007 to 07/2009Robert Half International – Pleasanton, CACommunicate with existing customers and new subscribers regarding general service inquiries and promotion of productsand services.Responding to customer inquiries and needs, over phone and email Manage customer relationships by providing excellentcustomer service Special projects and other duties as assigned Listen, understand, and respond to customer inquiries.Sell and promote value-added products and services.Follow up and communicate with specific departments for escalation and resolution of more complex problems.Customer Service / Call Center 08/2005 to 09/2007Cornerstone Staffing Solutions – Pleasanton, CAAnswered an average of 60-85 calls per day by addressing customer inquiries, solving problems, providing newproduct information.Described product to customers accurately explained details and care of merchandise.Provided an elevated customer experience to generate a loyal clientèle.Developed reputation as an efficient service provider with high levels of accuracy.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Customer Service Representative 10/2001 to 07/2005Automated Data Processing (ADP) – San Ramon, CAFollow up and communicate with specific departments for escalation and resolution of more complex problems.Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientèle.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered product questions with up-to-date knowledge of sales and store promotions.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Developed reputation as an efficient service provider with high levels of accuracy.Customer Service / Call Center 10/1999 to 02/2001Providian Bank – Oakland, CAAnswered inbound calls in support of customer needs.Conveyed in a reassuring manner step by step instructions to resolve application issues.Reviewed and issued audits on account information and processes.Performed queries in multiple databases.Adhered to government monetary regulations.Provided an elevated customer experience to generate a loyal clientèle.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.EducationHigh School Diploma:Fremont High School - Oakland, CA