Stockton, CA firstname.lastname@example.org - 7073178004
Willing to relocate: Anywhere Authorized to work in the US for any employer
Marketing Project Manager Treatment Team Corporation - Modesto, CA - August 2012 to August 2016
Responsible for working directly with the Head of Marketing to co-ordinate, execute, oversee and manage the annual marketing plan. Duties: * Driving complex integrated and targeted marketing campaigns. * Coordinating marketing activities across many different business functions. * Chairing regular update meetings with the marketing and sales teams. * Creating professional marketing visual project summaries and presentations. * Managing relationships and daily communication with advertisers, customers and related third parties. * Producing and implementing sales and marketing plans. * Writing up detailed marketing reports for company Directors. * Overseeing project logistics and coordinating activities across departments.
Product Advisor Microsoft - Atlanta, GA - October 2011 to August 2012
Product Advisor Microsoft Retail - Atlanta, GA Responsibilities Microsoft Retail-Atlanta, Ga 10/11 to 8/12 Product Advisor/ QC Ensured that all products and supplies that came and left facility met up to our superior standards, ensuring the customers satisfaction. I logged products and if defective composed report and properly distributed reports and reshipped any necessary products.
Server/Hostess Waffle House - Douglasville, GA - January 2009 to August 2011
Server/Hostess Provided enthusiastic customer service, offering customers an inviting dining experience. I greeted and assited customers with menu choices, took the order, called the order in and expedited the food to customer. I handled multiple tables as well as cashed the customers out making sure their dining experience was pleasant and enjoyable ant thanked them for their service. Leaving them with a positive lasting impression asking that they return to dine with me again
Commercial Portfolio Representative LeasePlan USA - Alpharetta, GA - January 2007 to May 2009
Provided a high level of professionalism, being articulate utilizing my ability to negotiate payments with all levels of the Accounts Payable Management chain, while maintaining positive business relationships. Collected on mid level accounts within terms of contract. Researched and resolved all issues hindering client’s ability to pay within terms. Reviewed application of payments, and researched and resolved short payments and misapplications, in accordance with my prescribed deadline. Provided comprehensive weekly reports, on the status of the accounts within my assigned portfolio to upper management.
Field Support Specialist (inbound call center) California State Auto Association - Livermore, CA - June 2000 to December 2001
As Customer Advocate, handled claims processing for leading insurance services provider. (AAA) Investigated and resolved customer concerns in collaboration with respective agency and other departments. Prepared written responses to client inquiries. Provided measurement on volume and trends to determine client needs and improve customer satisfaction and retention. Participated in implementing new paperless process, resulting in streamlined operations. Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy. Handled both inbound and outbound phone contacts with tact and professionalism. Utilized proprietary software for entering customer information into a computerized database.
Front and Back end Collection Specialist PrideStaff - Pleasanton, CA - June 1998 to September 2001
Customer Svc. Rep/Telemarketer/Collector Worked in a call center environment handling inbound/ outbound calls. Resolved customer issues. Handled all word processing and typing. Entered data for reports, production items, shipping, and inventory. Maintained computerized inventory of all parts, supplies, and products. Helped plan and organize company functions. Answered the telephone and represented the company in a professional and businesslike manner. Accomplishments: Researched and set up a voice mail answering system. Result: Saves time for both the receptionist and the customers. Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it. Employee of the Month, Nov, 2000.
* Ability to simultaneously manage a portfolio of accounts and marketing projects. * An agile but firm keeper of deadlines who is able to juggle multiple projects at once. * Driving standards and exceeding customer expectations. Knowledge of the latest project program delivery methodologies. * Willing to accept as well as provide direction. * Experience of working in a high-pressure, fast paced sales environment. * Helping marketing teams to work through barriers. * Strong stakeholder management skills. * Hungry for a challenge and keen to make a real difference. (5 years)
Employee of The Month November 2000 Was awarded Employee of the Month for exceeding the expectations not just of my superiors but more importantly I exceeded the expectations of my customers both external and internal.
Fundamentals of Operation Management Certificate and Diploma 194-3442855 February 2015 to Present Knowing the three basic components of operations management and the strategies used in business development. I gained the knowledge of the relationship between operations, productivity and competitiveness.I also am able to identify the difference between manufacturing and service-based organizations.
National PeaceCorps February 2012 to Present I have a passion and commitment to social and economic issues plaguing our communities, by committing to the challenge of showing kindness through service in our communities, and the peace corps is an organization that shares some of my passions and The issues they address are dear to my heart.