Medical Assistant

Victoria A. Mendoza



 


1506 Michael Ave  •  Stockton,  CA 95206  •  (209) 513-1679



 


Summary of Qualifications



  • ·Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

  • ·Authorize drug refills and provide prescription information to pharmacies.

  • ·Explain treatment procedures, medications, diets, or physicians' instructions to patients.

  • ·Clean and sterilize instruments and dispose of contaminated supplies.

  • ·Perform routine laboratory tests and sample analyses.

  • ·Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

  • ·Greet and log in patients arriving at office or clinic.

  • ·Schedule appointments for patients.

  • ·Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.

  • ·Contact medical facilities or departments to schedule patients for tests or admission.

  • ·Inventory and order medical, lab, or office supplies or equipment.

  • ·Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.

  • ·Change dressings on wounds.

  • ·Set up medical laboratory equipment.

  • ·Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.


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Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician. **Bilingual**


 


Professional Experience


Capital OB/GYN, Inc.


Medical Assistant, Sacramento, CA



  • Provides patient care in the office setting.

  • Shows patients to examination rooms and prepares them for the physician.  Collects, prepares, and logs specimens.

  • Prepares and administer medications as directed by a physician.

  • Interviews and records patient medical information and measures their vital signs and weight. Performs other tasks as requested by a physician.

  • Provides a positive impact on team and office morale.

  •  


Aegis Treatment Center, LLC.                                                                    12/2014 to 1/2016                                                       


Medical Assistant, Stockton, CA



  • Record patients  medical history, vital statistics, or information such as test results in medical records.

  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

  • Interview patients to obtain medical information and measure their vital signs, weight, and height.

  • Show patients to examination rooms and prepare them for the physician.

  • Prepare and administer medications as directed by a physician.


 


 


Spherion/Blue Shield of California                                                           09/2012 to 11/2014 Customer Service Representative, Lodi, CA



  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Check to ensure that appropriate changes were made to resolve customers' problems.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

  • Solicit sales of new or additional services or products.

  • Order tests that could determine the causes of product malfunctions.

  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

  • Review insurance policy terms to determine whether a particular loss is covered by insurance.

  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.


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Doctor’s Hospital Manteca                                                                           02/2005 to 12/2011


Workman’s Compensation Clerk, Cardiopulmonary and Corrections Clinic Medical Assistant, Admission Associate, Manteca, CA                                                           



  • Conduct electrocardiogram (EKG), phonocardiogram, echocardiogram, stress testing, or other cardiovascular tests to record patients' cardiac activity, using specialized electronic test equipment, recording devices, or laboratory instruments.

  • Explain testing procedures to patients to obtain cooperation and reduce anxiety

  • Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures to notify the physician if something appears wrong.

  • Obtain and record patient identification, medical history, or test results.

  • Monitor patients' comfort and safety during tests, alerting physicians to abnormalities or changes in patient responses.

  • Answer telephones and direct calls to appropriate staff

  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations

  • Design, evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance with legal requirements

  • Analyze compensation policies, government regulations, and prevailing wage rates to develop competitive compensation plan.

  • Direct preparation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies.

  • Administer, direct, and review employee benefit programs, including the integration of benefit programs following mergers and acquisitions.


 


Planned Parenthood                                                                                   01/2001 to 07/2004


Health Services Specialist Medical Back Office



  • Record patients' medical history, vital statistics, or information such as test results in medical records.

  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

  • Interview patients to obtain medical information and measure their vital signs, weight, and height.

  • Show patients to examination rooms and prepare them for the physician.

  • Prepare and administer medications as directed by a physician.


Patricia Hatton, MD


Obstetrics and Gynecology Medical Assistant, Stockton, CA



  • Conduct electrocardiogram (EKG), phonocardiogram, echocardiogram, stress testing, or other cardiovascular tests to record patients' cardiac activity, using specialized electronic test equipment, recording devices, or laboratory instruments.

  • Explain testing procedures to patients to obtain cooperation and reduce anxiety

  • Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures to notify the physician if something appears wrong.

  • Obtain and record patient identification, medical history, or test results.

  • Monitor patients' comfort and safety during tests, alerting physicians to abnormalities or changes in patient responses.

  • Answer telephones and direct calls to appropriate staff

  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations

  • Design, evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance with legal requirements

  • Analyze compensation policies, government regulations, and prevailing wage rates to develop competitive compensation plan.

  • Direct preparation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies.

  • Administer, direct, and review employee benefit programs, including the integration of benefit programs following mergers and acquisitions.


 


 


Education


Andon College, Certified Medical Assistant                                              05/1993


Phlebotomy Certificate


HIV Counseling Certificate


Comprehensive Prenatal Health Care Worker


 



 



 


 

  • ID#: 109845
  • Location: Stockton, CA , 95206

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