Director of Operations - West Coast - Staff Management (Tracy, CA)

For this position, you will be located in the Tracy - Patterson, California area. Responsibilities: Act as the senior level representative onsite and facilitate issue resolution with the support of MSP and client resources as needed. Proactively develop strong relationships with the client hiring manager and stakeholders to ensure client expectations are met or exceeded. Develop and maintain a current Standard Operating Procedures (SOP) manual with ongoing evaluation and facilitation of account process improvements. Establish priorities, meet timelines-deadlines, and display good organizational skills, and professional interpersonal skills and presentation. Maintain and demonstrate knowledge of client's industry, products, markets, competition, and financial positions. Establish onsite awareness of important business developments or changes that the client is experiencing. Coordinate, develop and present client training and presentations including: end user training and Annual Business Reviews. Monitor account status and initiate resolution. Interface as needed with all levels of client and MSP representatives-managers. Track and monitor the job functions of offsite staff that are dedicated to the account. Track service levels and initiate process improvement. Manage and interact with MSP's payrolled workers at client site in accordance with current labor laws: ADA, Age, Wage and Hour, FLSA, OSHA, Worker's Compensation, EEO, FMLA, Sexual Harassment, etc. Work with Supplier Management to communicate with suppliers proactively. Bachelor's degree required. 7 to 10 years of management experience that includes supervisory responsibilities of multiple direct reports. Previous management experience in staffing industry branch operations, HR recruiting, and customer service is preferred. Ability to communicate effectively in writing, verbal, interpersonal, and in presentations. Able to interact and communicate with all levels of staff and management. Must have excellent problem solving, critical thinking, and organizational, interpersonal and motivational skills. Must be able to multi-task and have great attention to detail. Does this sound like the opportunity for you? Apply now. Go to: /> EOE Source:

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