Retail - Customer Service Specialist - REI (Stockton, CA)

Join our Retail Team where you will find supportive leadership, a committed staff and an engaging work culture. THE JOB: The role of CUSTOMER SERVICE SPECIALIST contributes to the success of REI by processing purchase transactions at registers, selling memberships and other REI services to customers, supporting our 100% satisfaction guarantee by processing customer returns, and completing other unique customer service functions. Specific responsibilities include: Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback Processes purchase, membership, service and return transactions at the register in alignment with REIs 100% satisfaction guarantee Collect payment for goods, make change and distribute receipts Supports Retail Store Pick-Up (RSPU) by assisting with the receipt of product from truck and processing customer pick-up. Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates. Processes damaged goods according to store policy. This may involve tagging, moving and/or re-pricing the item Informs customers of repair options and completes repair processing. Maintains and stocks work area THE REQUIREMENTS: Previous cashiering experience Previous customer service experience (preferred) 10-key skills (preferred) Effective communication skills Ability to adhere to company policies and procedures Availability to work a flexible schedule based on business needs, including evenings and weekends THE PERKS: At REI, we understand that benefits matter we offer a competitive offering which includes: Comprehensive health and well-being programs A competitive bonus/ incentive program REI Retirement Plan Generous gear and merchandise discount Professional growth and development opportunities AND A work environment where RESPECT, INTEGRITY, and BALANCE are just a few of our fundamental values! REI is proud to be an Equal Opportunity Employer. Source:

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