Satisfaction Associate (Customer Service)

Work for the Reno-Tahoe area's 2013 "Best Place to Work" winner! Responsibilities It will be essential for you to work cooperatively with our Logistics team to ensure that customersâ expectations are clear and feasible. You must be able to effectively communicate these customer expectations to our art teams to ensure high customer satisfaction. Along the way, you must communicate questions, instructions, encouragement, and feedback in a clear, professional, and friendly manner that supports our order-by-order success and the continuous improvement of our operation. Measures of Success You will be vital to the well-being and performance of our Order Operations area. Accordingly, the key measures of success for this role will be: Productivity â" Maintain targeted expectations for timely completion of orders Quality â" Maintain targeted expectations for technical execution and quality of work, including the quality of communications with customers Customer Satisfaction â" Maintain targeted expectations for the average level of customer satisfaction measured by the customer feedback survey Inter-team satisfaction â" Work together to enhance customersâ and teammatesâ experience with CustomInk Qualifications To apply, please visit:

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