Workforce Reporting Specialist - Restoration Hardware (tracy, CA)

Workforce Reporting Specialist Division: Customer Service Centers Department: 931 : Tracy Call Center Job Function: Customer Service Employment Duration: Full Time Only Description RESTORATION HARDWARE is one of the fastest growing and most innovative luxury brands in the home furnishings marketplace. We believe our brand stands alone and is redefining this highly fragmented and growing market. Restoration Hardware is positioned as a lifestyle brand and design authority, offering dominant assortments across a growing number of categories, including furniture, lighting, textiles, bathware, decor, outdoor and garden, as well as baby and child products. Our business is fully integrated across our multiple channels of distribution, consisting of our stores, catalogs and websites, restorationhardware and rhbabyandchild. In everything we do, our philosophy is simple: We want to surround ourselves with what we love. We want to inspire laughter as well as thought. This is more than our way of finding and selling products; its a way of life we highly recommend. At Restoration Hardware we believe deeply that the right people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and wont take no for an answer. We value team players, people who are more concerned with whats right, rather than whos right. Position Description: Primary Responsibilities Creating standard reports for both internal and external stakeholders Creating custom, or ad hoc, reports Resolving data and analytical problems quickly and efficiently Writing queries and macros to automate reporting functions Maintaining and confirming the quality of data in the data repositories Working with the various departments to determine how use of Corporate data can be used to establish a competitive advantage Understanding customer requirements to facilitate an exceptional customer experience Development and use of meaningful metrics to drive a high performance culture Ability to work independently Skills Required Job Related Competencies: Live and teach Our Core Values, Our Leadership Contract, and Leadership is a Choice. Exceptional analytical, conceptual, and problem:solving abilities Strong understanding of the organizations goals and objectives Strong written and oral communication skills Strong presentation and interpersonal skills Strong analytical skills Technical Expertise: Knowledge of statistical concepts and trending analysis Experience with the tier:one applications such as MS SQL Server and Access Demonstrated abil Source:

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