Supervisor, Credit Policy & Operations
Stockton, CA Stockton, CA Full-time Full-time Estimated:
$85.
5K - $108K a year Estimated:
$85.
5K - $108K a year 10 days ago 10 days ago 10 days ago Requisition ID # 150076 Job Category:
Customer Support / Operations Job Level:
Supervisor Business Unit:
Customer & Comms Work Type:
Hybrid Job Location:
Stockton Department Overview Credit Policy and Operations is responsible for protecting the financial integrity of PG&E's Utility Operations.
To be effective, we must collect the greatest amount of outstanding revenue within the shortest period of time possible while minimizing our exposure to risk.
Overall, we must execute these tasks precisely and efficiently while providing the best service possible to our customers.
Position Summary Promote and practice safety, accountability and teamwork with all employees and team members.
Directly supervise 12-25 IBEW Customer Service Representatives.
Utilize a positive and supporting coaching style to employees.
Foster an active performance management process by providing consistent feedback and appropriate recognition.
Achieve business results through effective communications and positive leadership behavior.
Provide a clear vision of departmental goals, set clear and concise expectations, communicate business plan objectives and share business performance results.
Provide support and a clear focus for leading the organization through change.
This position is hybrid, working from your remote office and your assigned work location based on business need.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting.
This compensation range is specific to the locality of the job.
The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
A reasonable salary range is:
California Minimum:
$97,000 California Maximum:
$144,000 Job Responsibilities Safety - Maintain a safety culture within the work groups to aid in ensuring an incident free environment with zero injuries.
Recognize and manage ergonomically related safety issues and act according to company policy.
Hold self and others accountable for working safely.
Adhere to and enforce attendance management guidelines to ensure consistency with departmental and company policy.
Manage various work tasks to ensure daily and monthly metrics are met.
Coach and develop employees to achieve optimal Credit goals.
Maintain compliance with all SOX and Tariff Application Guide policies.
Provide professional, clear verbal and written communication to internal and external departments to achieve ultimate success and customer satisfaction Qualifications Minimum Bachelors Degree in job-related discipline or equivalent experience 3 years or more experience with managing performance, credit and collections management, quality assurance, compliance, information analysis, federal consumer protection laws, and change management Experience with directly managing or acting as a lead (in a customer service environment) Desired 2 years or more of managerial/supervisory experience Previous work experience associated within specific specialty department Experience working in a union environment.
Estimated Salary: $20 to $28 per hour based on qualifications.
$85.
5K - $108K a year Estimated:
$85.
5K - $108K a year 10 days ago 10 days ago 10 days ago Requisition ID # 150076 Job Category:
Customer Support / Operations Job Level:
Supervisor Business Unit:
Customer & Comms Work Type:
Hybrid Job Location:
Stockton Department Overview Credit Policy and Operations is responsible for protecting the financial integrity of PG&E's Utility Operations.
To be effective, we must collect the greatest amount of outstanding revenue within the shortest period of time possible while minimizing our exposure to risk.
Overall, we must execute these tasks precisely and efficiently while providing the best service possible to our customers.
Position Summary Promote and practice safety, accountability and teamwork with all employees and team members.
Directly supervise 12-25 IBEW Customer Service Representatives.
Utilize a positive and supporting coaching style to employees.
Foster an active performance management process by providing consistent feedback and appropriate recognition.
Achieve business results through effective communications and positive leadership behavior.
Provide a clear vision of departmental goals, set clear and concise expectations, communicate business plan objectives and share business performance results.
Provide support and a clear focus for leading the organization through change.
This position is hybrid, working from your remote office and your assigned work location based on business need.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting.
This compensation range is specific to the locality of the job.
The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
A reasonable salary range is:
California Minimum:
$97,000 California Maximum:
$144,000 Job Responsibilities Safety - Maintain a safety culture within the work groups to aid in ensuring an incident free environment with zero injuries.
Recognize and manage ergonomically related safety issues and act according to company policy.
Hold self and others accountable for working safely.
Adhere to and enforce attendance management guidelines to ensure consistency with departmental and company policy.
Manage various work tasks to ensure daily and monthly metrics are met.
Coach and develop employees to achieve optimal Credit goals.
Maintain compliance with all SOX and Tariff Application Guide policies.
Provide professional, clear verbal and written communication to internal and external departments to achieve ultimate success and customer satisfaction Qualifications Minimum Bachelors Degree in job-related discipline or equivalent experience 3 years or more experience with managing performance, credit and collections management, quality assurance, compliance, information analysis, federal consumer protection laws, and change management Experience with directly managing or acting as a lead (in a customer service environment) Desired 2 years or more of managerial/supervisory experience Previous work experience associated within specific specialty department Experience working in a union environment.
Estimated Salary: $20 to $28 per hour based on qualifications.
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