Automotive BDC Representative
Confidential Confidential Stockton, CA Stockton, CA Full-time Full-time $15.
50 - $17.
00 an hour $15.
50 - $17.
00 an hour 10 days ago 10 days ago 10 days ago Franchise Automotive Group looking to hire experienced Automotive BDC representative.
Education High school diploma or the equivalent.
Licenses Driver's License Sales License Specialized Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus.
Job-Specific Expectations Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionnaires.
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department.
Ability to effectively communicate with customers via face-to-face, phone, chat, email or by other means of communication.
Conduct telephone and in-person transactions courteously and promptly.
Understand the terminology of the automobile business and keep abreast of technology changes in the product.
Attend pertinent training and stay current with sales department concerns and sales techniques.
General Expectations Devote himself/herself to ensuring satisfaction to customers.
Determine management, production, and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state, and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Physical Requirements Spend time outdoors in the weather and elements as well as time indoors in air-conditioned areas.
Sitting, standing, walking, bending, twisting stooping kneeling, squatting, reaching, and hand/finger movement on a regular basis.
Lifting overhead, pushing, pulling, and grasping infrequently.
Lifting over 10-25 lbs infrequently.
Other Expectations Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Job Type:
Full-time Pay:
$15.
50 - $17.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Evening shift Holidays Weekend availability Supplemental pay types:
Bonus pay COVID-19 considerations:
Work areas are sanitized on a regular basis, with janitorial sanitization each night.
Masks are available to customers and employees.
COVID symptom checker required daily for employees.
Experience:
Automotive Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $17.
00 an hour $15.
50 - $17.
00 an hour 10 days ago 10 days ago 10 days ago Franchise Automotive Group looking to hire experienced Automotive BDC representative.
Education High school diploma or the equivalent.
Licenses Driver's License Sales License Specialized Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus.
Job-Specific Expectations Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionnaires.
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department.
Ability to effectively communicate with customers via face-to-face, phone, chat, email or by other means of communication.
Conduct telephone and in-person transactions courteously and promptly.
Understand the terminology of the automobile business and keep abreast of technology changes in the product.
Attend pertinent training and stay current with sales department concerns and sales techniques.
General Expectations Devote himself/herself to ensuring satisfaction to customers.
Determine management, production, and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state, and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Physical Requirements Spend time outdoors in the weather and elements as well as time indoors in air-conditioned areas.
Sitting, standing, walking, bending, twisting stooping kneeling, squatting, reaching, and hand/finger movement on a regular basis.
Lifting overhead, pushing, pulling, and grasping infrequently.
Lifting over 10-25 lbs infrequently.
Other Expectations Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Job Type:
Full-time Pay:
$15.
50 - $17.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Evening shift Holidays Weekend availability Supplemental pay types:
Bonus pay COVID-19 considerations:
Work areas are sanitized on a regular basis, with janitorial sanitization each night.
Masks are available to customers and employees.
COVID symptom checker required daily for employees.
Experience:
Automotive Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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