Customer Service Rep - Advance America (Stockton, CA)
Job
Summary:
Job
Responsibilities:
Team relationships- Relates well to all levels of employees and management and is able to build appropriate and effective relationships.
Data Entry - Complete transactions accurately and in a timely manner on both new and existing accounts.
Account Maintenance -Ensure all required documentation is included in each customer's file.
Information must be accurate and complete.
Sales - Recommend and sell products and services to meet customer's needs.
Product Knowledge - Understand the features and benefits of the new and current products so you can assist with the company's marketing and sales initiatives.
Collections - Assist with collecting Past Due, NSF, and Write Offs.
Phone Etiquette - Handle all incoming and outgoing calls in a professional, customer-oriented manner.
Cash Handling - Maintain accurate cash controls while performing daily balance customer transactions.
.
Center Appearance Maintain clean and organized center; Housekeeping duties include but not limited to vacuuming, sweeping, dusting, cleaning windows, bathroom upkeep, etc.
Local Travel - Assist with marketing, staffing, and bank transaction responsibilities within the division.
Oversee center operations when management is not present; which will involve opening and closing procedures.
Ensure all Federal, State and Local laws are being followed.
Adhere to all company policies and procedures.
Adhere to all points of the Creed.
Our Creed:
Respect Your Customers:
Treat them with dignity and courtesy at all times.
Respect Your Associates:
Treat them as you would like to be treated.
Respect Yourself:
Work hard and use good ethical judgment in everything you do.
Respect the Law:
It is there to protect us and our Customers.
JOB REQUIREMENTS:
Equivalent Education Level Required:
High School Diploma or equivalent preferred.
Experience Required:
Cash handling and computer experience required.
Experience in banking/collections/retail industry preferred.
Two years working experience preferred.
Knowledge Preferred:
Exceptional customer service and sales skills.
Minimum Requirements:
Date posted:
07/01/2014 Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Job
Responsibilities:
Team relationships- Relates well to all levels of employees and management and is able to build appropriate and effective relationships.
Data Entry - Complete transactions accurately and in a timely manner on both new and existing accounts.
Account Maintenance -Ensure all required documentation is included in each customer's file.
Information must be accurate and complete.
Sales - Recommend and sell products and services to meet customer's needs.
Product Knowledge - Understand the features and benefits of the new and current products so you can assist with the company's marketing and sales initiatives.
Collections - Assist with collecting Past Due, NSF, and Write Offs.
Phone Etiquette - Handle all incoming and outgoing calls in a professional, customer-oriented manner.
Cash Handling - Maintain accurate cash controls while performing daily balance customer transactions.
.
Center Appearance Maintain clean and organized center; Housekeeping duties include but not limited to vacuuming, sweeping, dusting, cleaning windows, bathroom upkeep, etc.
Local Travel - Assist with marketing, staffing, and bank transaction responsibilities within the division.
Oversee center operations when management is not present; which will involve opening and closing procedures.
Ensure all Federal, State and Local laws are being followed.
Adhere to all company policies and procedures.
Adhere to all points of the Creed.
Our Creed:
Respect Your Customers:
Treat them with dignity and courtesy at all times.
Respect Your Associates:
Treat them as you would like to be treated.
Respect Yourself:
Work hard and use good ethical judgment in everything you do.
Respect the Law:
It is there to protect us and our Customers.
JOB REQUIREMENTS:
Equivalent Education Level Required:
High School Diploma or equivalent preferred.
Experience Required:
Cash handling and computer experience required.
Experience in banking/collections/retail industry preferred.
Two years working experience preferred.
Knowledge Preferred:
Exceptional customer service and sales skills.
Minimum Requirements:
Date posted:
07/01/2014 Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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